Privacy Policy

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1. Introduction

Health365.plus (“Health365+,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring transparency in how we handle your information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit https://www.health365.plus, use our services, or interact with our partners.

By using our website or services, you agree to this Privacy Policy.

2. Information We Collect

We collect information necessary to operate, enhance, and personalize our services.

a. Personal Information

• Name, email, and phone number
• Employer and employment details
• Date of birth and demographic data
• Billing and payment information
• Account credentials

b. Health and Wellness Information

If you use Health365+ wellness or care services, we may collect:

• Health records and biometric data
• Prescription and benefit plan details
• Telehealth visit information
• Utilization and claims data

Note: Any health-related information is protected under HIPAA and applicable privacy laws.

c. Technical Information

• IP address and browser data
• Device type, operating system, and cookies
• Website usage analytics (pages viewed, session time, etc.)

3. How We Use Information

We use your information to:

• Provide, manage, and improve Health365+ services
• Facilitate benefits and claims processing
• Send important communications, such as plan updates or compliance notices
• Analyze user trends to enhance features and security
• Comply with legal, regulatory, and contractual obligations

We never sell your personal data.

4. Information Sharing

We only share your information as necessary for legitimate business or compliance purposes:

• With authorized partners (e.g., TPAs, PBMs, telehealth providers, labs) under HIPAA Business Associate Agreements (BAAs)
• With employers or administrators for plan-related operations
• With technology providers (e.g., hosting, security, analytics) bound by strict confidentiality agreements
• As required by law, to comply with government requests or legal obligations

5. Data Security

Health365+ uses industry-standard safeguards, including:

• Data encryption in transit and at rest
• Secure servers and access controls
• Routine vulnerability testing and monitoring

No security system is completely foolproof, but we continually update our defenses to meet or exceed industry standards.

6. Data Retention

We retain personal and health information for as long as needed to fulfill legal, regulatory, or operational purposes. Once no longer required, it is securely deleted or de-identified.

7. Your Rights

You may:

• Access, correct, or delete your information
• Restrict certain uses of your data
• Request a copy of your personal data
• Withdraw consent to communications at any time

Contact us at no-reply@health365.plus to exercise these rights.

8. Cookies and Tracking

We use cookies and similar technologies to remember user preferences, analyze usage, and improve performance. You may disable cookies through your browser settings, but certain features may be limited.

9. HIPAA Compliance

When Health365+ acts as a Covered Entity or Business Associate, we comply with the Health Insurance Portability and Accountability Act (HIPAA) and all related regulations regarding Protected Health Information (PHI). All vendors who process PHI do so under formal Business Associate Agreements.

10. Children’s Privacy

We do not knowingly collect information from children under 13 years old. If such information is found, it will be promptly deleted.

11. California Privacy Rights (CCPA / CPRA Compliance)

This section applies to residents of California and complies with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

a. Personal Information Categories Collected

In the past 12 months, we may have collected:

• Identifiers (name, email, phone number, IP address)
• Employment-related information
• Health and benefit plan data
• Internet activity (usage, analytics, cookies)

We do not sell or share your data for cross-context behavioral advertising.

b. Your California Rights

As a California resident, you have the right to:

• Access: Request a copy of your personal information.
• Delete: Request that we delete your personal information, subject to legal exceptions.
• Correct: Request corrections to inaccurate or outdated data.
• Opt Out: Decline the sale or sharing of your personal information (we do not sell or share data).
• Limit Use of Sensitive Data: Restrict the use of sensitive personal information (e.g., health data) to essential business functions.

To exercise your rights, email no-reply@health365.plus or call 833.365.PLUS (833-365-7587).

We will verify your identity before fulfilling requests and respond within legally required timeframes.

c. Authorized Agents

You may designate an authorized agent to make a request on your behalf by providing written authorization.

d. Non-Discrimination

Health365+ will not discriminate against you for exercising your privacy rights.

e. Retention and Disclosure

We retain personal information only as long as necessary for the purposes stated in this policy. Disclosures are limited to lawful and operational requirements.

12. Links to Third Parties

Health365+ may link to third-party websites. We are not responsible for their content or privacy practices. Please review those sites’ privacy policies independently.

13. International Users

If you access our site or services outside the United States, your information may be transferred to and processed in the U.S. under applicable data protection standards.

14. Updates to This Policy

We may update this Privacy Policy periodically. Updates will appear on this page with a new effective date. Continued use of our services after updates constitutes consent to the revised policy.

15. Contact Us

For any privacy inquiries or requests, please contact:

📧 no-reply@health365.plus

📞 833.365.PLUS (833-365-7587)

🌐 https://www.health365.plus